Question 1

When will my order ship?

Accepted Answer

Most orders are dispatched within 36 hours, though there may be some delays around sales and peak periods. You will receive a notification when your order has been dispatched.

Question 2

Where do you ship to?

Accepted Answer

Paperhugz ships worldwide via Australia Post. Australian delivery takes 2-7 business days for standard post or 1-3 business days with Express Post.

Question 3

What payments do you accept?

Accepted Answer

We accept credit card via Stripe, PayPal, Afterpay and Google Pay.

Question 4

Is paying on Paperhugz safe?

Accepted Answer

Yes. We do not see any credit card or banking information. All payment information goes directly to the card processor. Our website uses SSL encryption.

Question 5

Do you offer free postage?

Accepted Answer

Yes, Paperhugz offers free post within Australia when the card is posted directly to the recipient. Posting to the billing address will incur postage fees.

Question 6

Can I send a card to Australia from overseas?

Accepted Answer

Absolutely. Select your card, add a personal message, and enter the recipient's Australian address in the Ship To field at checkout. We handle everything from there.

Question 7

Do you make custom orders?

Accepted Answer

Yes. If you can't find exactly what you are looking for, send us a message with details of what you want and we will get back to you with options.

Question 8

Can I sell my handmade cards on Paperhugz?

Accepted Answer

Yes. If your cards are handmade and you are based in Australia, we welcome new sellers and designers. Visit our Become a Vendor page for more information.

Where we make our cards

Need Help?

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Where we make our cards

Need Help?

Quickest way to get in touch is through email.

Drop a Line

HELLO from us at Paperhugz.